Refund policy
Thank you for shopping at hunters1866.shop.
This Return and Refund Policy explains the procedures that apply when customers wish to cancel an eligible online purchase, return a product, report damaged or incorrect goods or exercise statutory rights concerning faulty or non-conforming goods.
For return and refund enquiries, contact:
Email: info@hunters1866.shop
This policy does not limit any mandatory rights available to consumers under UK law.
Statutory Right to Cancel Online Purchases
For qualifying distance-sale purchases, UK consumers generally have the right to cancel without giving a reason.
The normal cancellation period ends 14 days after the day on which the customer, or a person nominated by the customer other than the carrier, receives the goods.
Where a single order contains multiple goods delivered separately, the statutory period may run from receipt of the last relevant item in accordance with applicable law.
After notifying a trader of cancellation within the statutory period, customers generally have a further 14 days to return the goods.
How to Exercise the Right to Cancel
To cancel an eligible purchase, customers must communicate a clear decision to cancel.
Contact:
The message should include sufficient information for us to identify the order, preferably:
- Customer name;
- Order number;
- Email address used for the order;
- Product or products being cancelled; and
- A clear statement that the customer wishes to cancel the contract.
A reason is not required when exercising a valid statutory change-of-mind cancellation right.
Customers should retain evidence showing when their cancellation notice was sent.
Model Cancellation Form
Customers may, but are not required to, use the following form:
To: hunters1866.shop
Email: info@hunters1866.shop
I hereby give notice that I cancel my contract of sale for the goods identified in my communication to hunters1866.shop.
The customer should include their name, order number, products concerned, date received and sufficient contact information for the cancellation to be identified.
Use of this wording is optional. Any clear statement exercising a valid cancellation right is sufficient where the law permits cancellation.
Return Instructions
After a return request or cancellation notice has been received, we will provide appropriate return instructions.
Customers should contact info@hunters1866.shop before returning goods so that the return can be identified and processed correctly.
Customers should not send goods to an address obtained from a parcel label, courier database or unrelated source unless we have confirmed that it is the correct return location.
Return Deadline
Where the statutory cancellation right applies, goods should normally be sent back no later than 14 days after the customer communicates their decision to cancel.
A return is normally treated as sent in time where the customer dispatches it before the applicable return deadline.
Customers are encouraged to retain proof of postage or other evidence of return.
Condition of Returned Goods
Customers may inspect and handle goods only to the extent reasonably necessary to establish their nature, characteristics and functioning, in broadly the same way that they could examine goods in a physical shop.
UK guidance confirms that distance-sale customers may inspect goods, while a trader may in appropriate circumstances reduce reimbursement to reflect diminished value caused by handling beyond what is necessary.
Accordingly, customers should wherever reasonably possible:
- Keep products clean;
- Avoid unnecessary use;
- Avoid altering products;
- Retain accessories and components;
- Return relevant manuals or documentation;
- Package goods securely; and
- Take reasonable care of goods while they remain responsible for them.
Opening packaging does not automatically eliminate a statutory right of cancellation unless a specific legal exception applies.
Change-of-Mind Return Shipping Costs
For a return arising solely because a customer has changed their mind and validly exercises the statutory cancellation right, the customer is responsible for the direct cost of returning the goods, unless hunters1866.shop expressly agrees otherwise or applicable law requires us to bear that cost.
The original standard shipping charge on hunters1866.shop is £0 because standard shipping is free.
Customers should use an appropriate return method and retain evidence of dispatch.
Faulty, Damaged, Incorrect or Misdescribed Goods
Different rules apply where goods are:
- Faulty;
- Damaged;
- Not as described;
- Incorrect;
- Not of satisfactory quality;
- Not fit for an applicable purpose; or
- Otherwise non-conforming under applicable consumer law.
Customers should contact:
Customers should provide their order number and a description of the problem. Photographs or other reasonable evidence may be requested where this assists us in identifying the problem, but such requests will not be used to unlawfully obstruct statutory rights.
Where the goods are legally non-conforming, reasonable return costs are borne in accordance with applicable consumer law rather than the change-of-mind rule.
30-Day Short-Term Right to Reject Faulty Goods
The Consumer Rights Act 2015 generally provides consumers with a 30-day short-term right to reject qualifying faulty goods and obtain a refund where the statutory conditions are satisfied.
After the short-term period, consumers may have rights to repair or replacement and, where the statutory requirements are met, further remedies such as a price reduction or final right to reject.
Nothing in this Return and Refund Policy replaces those statutory remedies.
Repairs and Replacements
Where applicable law gives a customer the right to a repair or replacement, hunters1866.shop will deal with the request in accordance with the Consumer Rights Act 2015.
UK guidance states that a trader may be required to repair or replace faulty goods and that legal remedies continue independently of any commercial warranty.
Whether repair, replacement, refund or another remedy applies depends on the circumstances and the applicable statutory framework.
Incorrect Items
If a customer receives a product different from the product ordered, they should contact info@hunters1866.shop promptly.
Customers should provide:
- Order number;
- Identification of the product ordered;
- Identification of the product received; and
- Photographs where reasonably useful.
Where we confirm a fulfilment error, we will provide an appropriate remedy, including return instructions where necessary.
Products Damaged in Transit
Customers who receive an item that appears damaged in transit should contact info@hunters1866.shop as soon as reasonably practical.
Where possible, retain:
- Outer packaging;
- Shipping label;
- Inner packaging;
- The damaged product; and
- Photographic evidence.
This may assist with investigation of the carrier or fulfilment provider.
Failure to provide photographs does not automatically remove statutory rights.
Refund Timing for Statutory Cancellations
For qualifying cancelled distance-sale purchases, refunds are made within the period required by applicable law.
UK guidance provides that a trader generally refunds the customer within 14 days of receiving returned goods and may, in relevant circumstances, wait until the goods have been received or evidence of return has been supplied.
Where no goods were supplied, different statutory timing rules may apply.
Refund Method
Unless otherwise required or agreed, refunds are normally issued through the same payment method originally used for the transaction.
Processing after a refund has been authorised may depend on the bank, card issuer, payment service or financial institution.
hunters1866.shop cannot control the internal posting speed of a customer's financial institution.
Standard Delivery Refund
UK law generally requires reimbursement of the basic standard delivery charge where a qualifying distance contract is cancelled.
At hunters1866.shop, standard shipping is free, so the standard outbound shipping amount attributable to the order is normally £0.
If a customer separately purchased an optional premium delivery service, any refund obligation will be determined according to applicable law.
Deductions for Diminished Value
Where permitted by law, a refund may be reduced to reflect a loss in value resulting from customer handling beyond what is reasonably necessary to establish the nature, characteristics and functioning of the goods.
No deduction will be made merely because the customer performed reasonable inspection comparable to what would normally be possible in a physical retail environment.
Exceptions to Change-of-Mind Cancellation Rights
Statutory cancellation rights do not apply in the same way to every type of product.
Subject to the exact circumstances and applicable law, exceptions may include:
- Goods made to the customer's specifications or clearly personalised;
- Goods liable to deteriorate or expire rapidly;
- Sealed goods not suitable for return for health-protection or hygiene reasons once unsealed;
- Sealed audio, video or computer software once unsealed;
- Newspapers, periodicals or magazines, other than qualifying subscription contracts; and
- Other products or contracts specifically excluded by applicable legislation.
UK government guidance identifies personalised goods, perishables, certain unwrapped software/media and certain unsealed hygiene goods among the categories for which ordinary change-of-mind refund rights may not apply.
An exception to change-of-mind cancellation rights does not remove statutory remedies where goods are genuinely faulty or misdescribed.
Sale and Promotional Goods
Statutory consumer rights apply to qualifying goods bought in a sale in the same way they apply to goods bought at full price.
A discounted price does not remove legal rights in relation to faulty or misdescribed goods.
Proof of Purchase
We may reasonably request evidence that the goods were purchased from hunters1866.shop.
Evidence may include:
- Order confirmation;
- Order number;
- Payment record;
- Email confirmation; or
- Other reasonable evidence of the transaction.
UK guidance recognises that traders may request proof of purchase.
Exchanges
Where an exchange is requested, availability cannot be guaranteed.
Depending on the circumstances, the most practical process may be:
- Return or resolve the original product under this policy; and
- Place a new order for the desired replacement.
This administrative process does not restrict any statutory right to repair or replacement where such a remedy is legally due.
Refused Deliveries and Uncollected Parcels
Simply refusing delivery or failing to collect a parcel does not necessarily constitute a clear statutory cancellation notice.
Customers who wish to cancel should also contact:
If a parcel is returned to us because of an incorrect address, refusal or failure to collect, we will determine the appropriate refund or redelivery procedure according to the circumstances and applicable law.
Chargebacks
Customers are encouraged to contact info@hunters1866.shop before initiating a payment dispute so that we have an opportunity to investigate and resolve the matter.
Nothing in this provision prevents a customer from exercising legitimate rights available through a bank, card provider, payment service or applicable law.
Fraud and Abuse
We reserve the right to investigate return activity reasonably suspected to involve fraud, deception or misuse.
This does not permit us to reject legitimate statutory claims merely because a customer has previously made returns.
Statutory Rights
Nothing in this policy excludes, restricts or replaces rights that cannot legally be excluded under the Consumer Rights Act 2015, Consumer Contracts Regulations or other applicable UK consumer law.
Contact
For cancellations, returns, damaged goods, faulty products or refunds:
hunters1866.shop
Email: info@hunters1866.shop
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