Shipping policy
This Shipping Policy explains how orders placed through hunters1866.shop are processed for delivery.
Our core shipping terms are:
Standard Shipping Cost: FREE on all orders
Estimated Delivery Time: 15–20 calendar days
For shipping enquiries:
Email: info@hunters1866.shop
Free Standard Shipping
hunters1866.shop provides free standard shipping on every order.
Customers are not charged a separate standard shipping fee at checkout.
If optional premium or alternative delivery services are introduced in the future, any applicable cost will be clearly displayed before the customer submits the relevant order.
Estimated Delivery Time
Our normal estimated delivery period is:
15–20 calendar days
Unless otherwise specifically stated in connection with a product or order, this estimate should be calculated from the order being successfully confirmed and accepted for processing.
Calendar days include weekends and public holidays for purposes of stating the estimate, although actual carrier movement and delivery attempts may occur primarily on working days.
Delivery Estimates
The 15–20 calendar day timeframe is an estimated delivery period rather than an unconditional guarantee of delivery at a specific hour or date, unless a specific date has expressly been agreed as part of the contract.
However, classifying a period as an estimate does not remove statutory rights concerning delayed delivery.
UK distance-selling rules require delivery arrangements, costs and expected timing to be communicated before purchase, and where no different period is agreed, goods generally must be delivered without undue delay and within 30 days.
Order Processing
Orders may undergo normal administrative steps before dispatch, including:
- Payment authorisation;
- Fraud screening;
- Inventory allocation;
- Product preparation;
- Address review;
- Packing;
- Shipping-label creation; and
- Carrier handover.
These processes form part of the overall fulfilment workflow associated with the stated delivery estimate.
Order Confirmation
After an order is successfully submitted, customers may receive an electronic order confirmation.
Customers should review the confirmation carefully and contact us promptly if there is an obvious error.
Email: info@hunters1866.shop
Shipping Confirmation
Where tracking information is available, customers may receive a shipping confirmation or tracking information after dispatch.
Tracking availability and the frequency of tracking updates depend on the carrier and delivery service.
Tracking Information
A tracking record may not update immediately after a shipping label is created.
Possible reasons include:
- The parcel has not yet received its first physical carrier scan;
- Carrier systems have not synchronised;
- The parcel is moving between logistics facilities; or
- Tracking information is temporarily delayed.
A temporary absence of tracking scans does not necessarily mean that the parcel has stopped moving.
Delivery Address
Customers are responsible for providing a complete and accurate delivery address during checkout.
Customers should verify:
- Recipient name;
- House or building number;
- Street;
- Flat or unit information;
- Town or city;
- Postcode;
- Country; and
- Contact details where requested.
If a customer identifies an error, they should contact info@hunters1866.shop immediately.
We will attempt to correct the information where reasonably possible, but address changes cannot always be made once fulfilment or carrier processing has begun.
Incorrect Addresses
Where delivery fails solely because the customer supplied an incomplete or incorrect address, the parcel may be returned, delayed or otherwise handled by the carrier.
If the parcel is returned to us, the customer should contact info@hunters1866.shop so that we can determine the appropriate next step.
Any decision concerning redelivery costs or refund deductions will be made consistently with applicable consumer law and the circumstances of the order.
Carrier Delays
Occasional delivery delays may occur because of circumstances including:
- Severe weather;
- Carrier congestion;
- Peak shopping periods;
- Transport disruption;
- Customs or border processing where applicable;
- Industrial action;
- Security incidents;
- Natural disasters;
- Government measures;
- Incorrect delivery information; or
- Other events outside normal logistics operations.
Where a delay occurs, we will provide reasonable assistance based on the information available to us.
Peak Periods
Delivery networks may experience increased volumes during periods such as:
- Christmas;
- Black Friday;
- Cyber Monday;
- Public holidays;
- Major sales events; and
- Exceptional carrier demand.
Customers ordering for a specific occasion should place orders sufficiently early to allow for potential logistics disruption.
Multiple Parcels
An order containing multiple products may occasionally be delivered in more than one parcel.
Where this occurs:
- Parcels may arrive on different dates;
- Separate tracking numbers may be issued; and
- Receipt of one parcel does not necessarily mean the remaining parcel has been lost.
Customers should review available shipping confirmations before reporting missing items.
Failed Delivery Attempts
If a carrier cannot complete delivery, it may:
- Attempt redelivery;
- Leave delivery instructions;
- Send an electronic notification;
- Deliver to an authorised collection point; or
- Return the parcel according to the carrier's procedures.
Customers should follow the carrier's instructions where reasonable.
Uncollected Parcels
Customers are responsible for taking reasonable steps to collect parcels where a carrier has made them available at a designated collection point.
If a parcel is returned because it was not collected, customers should contact:
We will review the order and determine the appropriate resolution in accordance with applicable contractual and statutory rights.
Lost Parcels
If tracking indicates that a parcel may be lost or the delivery period has materially expired without delivery, contact:
Please provide:
- Order number;
- Customer name;
- Delivery address; and
- Available tracking information.
We may contact the carrier or fulfilment provider to investigate.
Where the parcel is legally treated as lost or the trader has failed to fulfil its delivery obligations, an appropriate replacement, refund or other remedy will be provided in accordance with applicable law.
Delivered but Not Received
If tracking shows “delivered” but the customer cannot locate the parcel, the customer should first reasonably check:
- The immediate delivery area;
- Safe-place locations;
- Other household members;
- Building reception;
- Neighbours where appropriate; and
- Carrier delivery notifications.
If the parcel still cannot be located, contact:
We will investigate the available delivery information.
Damaged Parcels
If a parcel arrives visibly damaged, customers should retain the product and packaging and contact us as soon as reasonably possible.
Helpful information may include:
- Order number;
- Photographs of the outer packaging;
- Photographs of the shipping label;
- Photographs of internal packaging; and
- Photographs of the product.
Providing evidence helps us investigate logistics damage but does not unlawfully limit statutory consumer rights.
Incorrect Products
If an order contains an item that was not ordered, customers should contact:
We will provide appropriate instructions after reviewing the order.
Risk During Delivery
For consumer orders where we arrange the carrier, the risk of accidental loss or damage generally remains with the trader until the customer, or a person identified by the customer, obtains physical possession, subject to applicable statutory rules.
UK government guidance reflects this consumer-delivery principle.
Delivery to Third Parties
Where a customer asks for an order to be delivered to another person, receipt by the authorised recipient may constitute delivery to the customer for relevant legal purposes.
Customers should ensure that the nominated recipient is able to accept delivery.
Delivery Deadlines and Essential Dates
Customers who require goods for a specific date should contact us or ensure that the relevant delivery commitment has been expressly agreed before ordering.
Under UK consumer law, different remedies can apply where an agreed delivery deadline is essential and the trader fails to deliver by that deadline.
Delayed Delivery
Where delivery does not occur within the applicable contractual or statutory period, customers may have rights including requiring delivery within an additional appropriate period or, in qualifying circumstances, ending the contract.
Nothing in this Shipping Policy limits those statutory rights.
Cancellation Because of Late Delivery
Where UK consumer law gives a customer the right to terminate an order because of failure to deliver, we will respect that right.
A refund will be handled in accordance with applicable law.
Taxes and Charges
Prices and mandatory charges that we are responsible for collecting through checkout are handled in accordance with applicable law and store configuration.
Standard shipping itself is free on all orders.
We do not intentionally describe shipping as “free” and then add an undisclosed standard shipping charge during checkout.
Customs and International Fulfilment
Some ecommerce fulfilment networks may route parcels through international logistics facilities.
Customs or border processing may occasionally affect transit times.
Nothing in this clause permits undisclosed mandatory customer charges or removes rights that apply under UK consumer law.
Changing an Order
Customers wishing to modify a delivery address or other order information should contact:
Changes cannot be guaranteed after an order has entered fulfilment.
Cancellation
Customers wishing to cancel an order should review our Return and Refund Policy.
Qualifying UK distance-sale customers generally have cancellation rights extending for 14 days after delivery, subject to statutory exceptions.
Returns
Shipping a product back to us is governed by the Return and Refund Policy.
For ordinary change-of-mind cancellations, the customer is responsible for the direct cost of return shipping unless we agree otherwise or applicable law requires us to pay.
Where products are faulty, damaged, incorrect or otherwise legally non-conforming, return-cost responsibility is determined according to applicable consumer rights.
Refunds for Shipping Charges
All standard orders receive free standard shipping.
Accordingly, there is normally no outbound standard shipping amount to reimburse when an eligible order is cancelled.
If an optional paid premium delivery service is ever selected, refund obligations concerning that premium amount will be determined according to applicable law.
Customer Responsibilities
Customers can help prevent delivery problems by:
- Supplying accurate information;
- Monitoring shipping communications;
- Responding to legitimate carrier notifications;
- Checking tracking information;
- Collecting parcels within carrier deadlines; and
- Contacting us promptly when a problem occurs.
These responsibilities do not transfer legal responsibility to customers for matters that remain the trader's responsibility under consumer law.
Fraudulent Claims
We may reasonably investigate suspected fraudulent delivery claims.
Investigation may involve:
- Carrier tracking;
- Delivery scans;
- Proof-of-delivery records;
- Fulfilment records; and
- Customer communications.
Legitimate claims will not be rejected merely because an investigation is conducted.
Contact Us
For all shipping and delivery enquiries:
hunters1866.shop
Email: info@hunters1866.shop
Standard Shipping: FREE
Estimated Delivery Time: 15–20 calendar days
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